► Microsoft Word
► Microsoft Excel (Macros, basic)
► Microsoft PowerPoint
► Microsoft Sharepoint
► Microsoft Lists
► Microsoft Power Automate
► HTML - Hypertext markup language
► CSS - Cascading style sheet
► Concrete CMS
► Corel Draw (Vector drawing software)
► Inkscape (Vector drawing software)
► Adobe Photoshop
► Gimp (Image manipulation software)
↪ CIA Certification
↪ ITIL certification
↪ Microsoft PowerBI
Customer Relationship Management (CRM)
• Advisory role in matters of Governance Risk & Compliance (GRC).
• Initially supported Spain, Portugal, Greece and Israel Market and
later United Kingdom and Ireland.
• Working closely with the commercial teams and perform regular
review calls to ensure all CRM mandatories are fullfilled.
• Prepare monthly scorecards with CRM Operational Metrics, share
it with the commercial teams and Country GRC Leadership.
• Do all the necessary follow up on the operational metrics below the
scorecard target (Disputes, Procurement Bypass, Work at Risk,
SOX defects, and others).
• In case of Less than SAT accounts, drive the Get2SAT plans and
improvements.
• Collaborate with Internal Audit Support team, Global Business
Controls and other functions in the company to ensure mandatories
are met by the commercial team.
• Role within the scope of the internal controls framework (IIA 3 lines
of defense model, COSO/SOX, best practices).
• Sarbanes–Oxley Act (SOX) testing.
• Control of the compliance environment according to IBM defined
values.
• Presentation of the monthly and Quarter testing results on regular
meetings with the Operations Team and Country Managers.
• Active pedagogy of the Business Controls subject.
• Ensure clients compliance with the upfront rebate programme.
• Compliance review and eligibility check of the Business Partners
that enrolled in the programme.
• Investigation and eligibility check of the rebates that do not show
on the Business Partners Opportunity list online tool.
• Calculation and Manual Payments process when applicable.
• Regular communication with Business Partners with matters
related to the enrollment in the RVI programme, products eligibility
and payments.
• Assessment of clients compliance with the applicable law in the matters of employee working and safety conditions.
• Going to client’s location and do inspections and elaborate reports.
• Responsible for the IT department, ensuring good performance of the electronic equipment.
• Digital Marketing and Social Media campaigns.
• Web Designer and Webmaster of the company's website.
• Project coordinator and team leader in a Print, Design and Sign industry workshop.
• Responsible for the plotter, digital printing and CNC router cutting.
• Project costs and profits analysis.
• Stock and supplies maintenance.
• Vector Drawing and digital image manipulation.
Feel free to download these CV templates I've done in MS Word.
Blank Weekly Claiming template (with macros, works on Excel desktop version only)
I'm Portuguese living in Slovakia for over a decade.
My career path has been in corporate during this period in the Business Controls and Governance Risk & Compliance field.
I'm passionate about Visual Arts and tech which led me way back in 2004 to start experimenting with building small websites (mainly as a hobby).